Order issues

What payment methods can I use?

PayPal, credit card, Sofortüberweisung, Share-it, bank transfer, direct debiting, cash on delivery, purchase on account

We offer PayPal, credit card and advance payment via bank transfer. For German bank accounts direct debiting and Sofortüberweisung is also possible. You can purchase your shopping cart from our partner Share-it, too.

For shippings to Germany we offer cash on delivery, and business customers in Germany, Austria and Switzerland may purchase on account.

If you are not entirely sure which payment method to use, you can compare the particular payment methods.

Nota bene: If you choose to pay via direct debiting, purchase on account or cash on delivery we need a signed copy of the confirmation form, that you will receive as e-mail after ordering.

How and when is my software delivered?

Via download or shipped as CD-ROM or box version (German only)

Our full versions and updates can be downloaded via ESD (electronic software delivery).
Service Technician and Maintenance Licenses require our bootstick which is shipped to you. For the transition period without bootstick you receive a quota of one-time activations.

Full versions in German language are also available as CD-ROM/bootstick or box version (includes a printed manual).

Your order is ready for delivery one working day after receipt of payment (PayPal, credit card, Sofortüberweisung Share-it, bank transfer) or resepectively after receipt of your signed form (direct debiting, cash on delivery, purchase on account) at the latest, i. e. you will receive an e-mail containing a download link if you have ordered a download version.

Nota bene: The Enterprise Edition of HDShredder is handled manually, which may take a working day, even if using instant payment.

Order status

You will be notified via e-mail on important changes

After completing your order you will receive an e-mail with your order confirmation.

Your order is ready for delivery on working day after receipt of payment (PayPal, credit card, Sofortüberweisung, Share-it, bank transfer) or respectively after receipt of your signed form (direct debiting, cash on delivery, purchase on account) at the latest, i. e. you will receive an e-mail containing a download link if you have ordered a download version.

You will be notified via e-mail when your shipment is rolled out, and we will provide a tracking number if possible.

After your order is completely performed you will receive your invoice via e-mail.

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